Enchanted Essences Store

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Terms and Conditions

Terms and Conditions

By accessing or using the Enchanted Essences website (www.enchantedessences.com) and purchasing any products from us, you agree to be bound by these Terms and Conditions.

1. Product Use

All products are for external use only.
Discontinue use if irritation occurs.
Enchanted Essences products are not intended to diagnose, treat, cure, or prevent any disease. They are not a substitute for professional medical advice. Consult with your healthcare provider before using essential oils, especially if you are pregnant, breastfeeding, or have any underlying health conditions.

2. Website Use

We strive to maintain the accuracy of the information on the Website, but we do not guarantee its completeness or accuracy.
The Website may contain links to third-party websites. We are not responsible for the content or practices of any third-party websites.

3. Returns & Refunds

See section below

4. Intellectual Property

All content on the Website, including text, images, and logos, is protected by copyright and belongs to Enchanted Essences.

5. Disclaimer

Disclaimer of Medical Advice: Enchanted Essences products are not intended to diagnose, treat, cure, or prevent any disease. They are not a substitute for professional medical advice. Consult with your healthcare provider before using essential oils, especially if you are pregnant, breastfeeding, or have any underlying health conditions.
Product Use: All products are for external use only. Discontinue use if irritation occurs.
FDA Disclaimer: The statements regarding essential oils and products on this website have not been evaluated by the FDA.
Trademark Notice: The trademarks, logos, and service marks displayed on this website are the property of Straub, Lisa, and affiliates. Use of these trademarks without written permission is strictly prohibited.

6. Contact Us

If you have any questions about these Terms and Conditions, please contact us at enchantedessences@hotmail.com

Effective Date: Jan. 16, 2025

Return and Refund Policy

At Enchanted Essences, we are committed to customer satisfaction. We strive to create high-quality aromatherapy products that you will love.

However, we understand that sometimes things don't work out as expected.

Return Policy:

Damaged Goods: If your order arrives damaged during shipping, please contact us immediately. We will arrange for a replacement or issue a full refund for the damaged item(s).
Returns: If you are unhappy with your purchase, please contact us directly. Your feedback is appreciated. We may be able to offer an exchange for another product, offer a refund, or find a mutually agreeable solution.

Refund Policy:

Refunds for Damaged Goods: We will provide Full refunds for damaged items upon submission of proof of damage.
Other Refunds: In certain situations, a refund may be considered on a case-by-case basis. Please contact us directly to discuss your specific situation.

To initiate a return or request a refund:

Contact Us: Please contact us within 7 days of receiving your order to discuss your return or refund request.
Provide Order Information: Please provide your order number or product purchased and a brief description of the issue.
Return Shipping (if applicable): Return shipping costs for damaged goods will be covered by Enchanted Essences. For other returns, return shipping costs are the responsibility of the customer.

Terms and Conditions

Return and Refund Policy

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