Privacy Policy

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Privacy Policy

Our Privacy Commitment
At Enchanted Essences we know how important it is to protect your personal information. We want to make every customer experience safe and secure. In keeping with that goal, we have developed this Privacy Policy to explain our practices for the collection, use, and disclosure of your personal information.

This Policy applies to our website and all other channels in which Enchanted Essences collects and uses your personal information such as in person at a holistic expo or craft show.

What Information is Collected?
At Enchanted Essences, we collect two types of information: personal information and non-personal information. The types of information we collect depend on the nature of your interaction with us.

Personal information.

Personal information is information that can identify an individual or information about an identifiable individual.  We may collect personal information such as:

▪  Your contact information - e.g., name, postal address, telephone number, and email address
▪  Your transaction information - e.g., products purchased, method of payment, amount paid, and credit or debit card number

Non-personal information

Non-personal information does not identify you as an individual. For example:

▪  We may collect certain non-personal data when you visit our Web Site, such as the type of browser you are using or the referring URL
▪  We may collect and summarize customer information in a non-personal, aggregate format for statistical and research purposes

All references to "Web Site" in this Privacy Policy refer to www.enchantedessences.com

All references to “EE” refers to our business name “Enchanted Essences”

You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested. For example, we can only make a sales transaction under customer account for which your name and address are needed at the least.

How is Your Personal Information Used?
EE may use your personal information for a number of different business purposes, for example to:

▪  Fulfill your specific requests for products, services or information
▪  Provide customer support to assist you with your questions or complaints
▪  Measure and improve the effectiveness of our Web Site or our marketing endeavours
▪  Detect and protect against fraud and error
▪  Track and analyze your purchases and preferences to better understand your product and service needs and eligibility
▪  Tailor our online content offerings based on your preferences
▪  For other purposes as described in this Privacy Policy.

Your Consent
EE will collect, use, or disclose your personal information only with your knowledge and consent, except where required or permitted by law. When you choose to provide us with your personal information you consent to the use of your personal information as identified in this Privacy Policy and as may be further identified at the time of collection

Express Consent

▪  Sometimes you will be asked to give your express consent, such as by checking a box to indicate your consent to receive marketing communications, or by providing your signature to indicate your acceptance of the use and disclosure terms presented on an application form

Implied Consent

▪  Other times, we may obtain your consent implicitly when we can reasonably conclude that you've given consent by some action you have taken or an action you have decided not to take. Generally, this occurs where the purpose for use of your personal information would be reasonably apparent to you

Withdrawing Your Consent

▪  You may notify us at any time that you wish to withdraw or change your consent to our use and disclosure or your information. We will accommodate your request subject to legal and contractual restrictions related to your transactions

▪  If you have "opted in" or subscribed to one of our newsletters or mailing lists, we will always provide you the opportunity to "opt out" or unsubscribe. For example, each e-newsletter we send to you will include a link or other method to unsubscribe or decline further e-newsletters

Information Enchanted Essences Collects Directly From You
Listed here are some further examples of the ways that we collect personal information directly from you and how we use it.

Online

Our Web Site can be browsed anonymously. However, to engage in certain special features or functions of our Web Site, or to order products from our Web Site, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or credit card information. We use this information to create your account, contact you, correspond with you about your order, and respond to your inquiries.

In-Person Purchases

When you purchase an EE product from us in person at a holistic expo or craft show, you may need to provide us with contact and payment information (such as credit card information) so that we can process your request or complete your transaction. If we also wish to use this information to send you promotional information we will ask for your express consent.

Returns and Exchanges

Our goal is to ensure that you are completely satisfied with your purchase and to this end, EE offers a Return Policy. For EE to continue to offer our Return Policy, we ask for personal information such as your name, address, and telephone number for the purposes of detecting and preventing fraud. 

Purchase Follow-Up

Following a purchase, we may send you a follow-up letter to thank you for your business, or we may contact you to ensure that you are completely satisfied with the delivery and use of your new product.

Sign-Up for Newsletters or Updates

EE also offers a newsletter to sign up on through our website. Should you choose to subscribe we will collect your contact information, such as name and email address. This information will only be used to send you the newsletter and promotional announcements that you have requested.

You may stop receiving newsletters from us at any time by following any of the following procedures:

▪  You may send an e-mail stating you wish to opt-out of receiving any of our electronic marketing communications and newsletters.
▪  You may also do this by clicking the 'Unsubscribe' link within any of the electronic newsletters that are sent out to you

Our subscriber list is never sold or rented to other parties.

Information EE Collects Automatically
In some cases, we automatically collect certain information:

Our Web Site

When using our Web Site, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our Web Site, the Internet address of the Web site from which you linked directly to our Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site. This information is used for Web Site and system administration purposes and to improve the Web Site.

Cookies

The Web Site uses "cookies", a technology that installs a small amount of information on a Web Site user's computer to permit the Web Site to recognize future visits using that computer. Cookies enhance the convenience and use of the Web Site. For example, the information provided through cookies is used to recognize you as a previous user of the Web Site, to offer personalized Web page content and information for your use, to track your activity at the Web Site, to respond to your needs, and to otherwise facilitate your Web Site experience. You may choose to decline cookies if your browser permits, but doing so will affect your use of the Web Site and prevent you from making purchases on our Web Site.

Web Site Tracking Information

We may use scripts from third parties which compile tracking information reports regarding Web Site user demographics, Web Site traffic patterns, and Web Site purchases. None of the tracking information in these reports can be connected to the identities or other personal information of individual users.

Links to Other Web Sites

Our Web Site may contain links to other Web Sites or Internet resources which are provided solely for your convenience and information. When you click on one of those links you are contacting another Web site or Internet resource. EE has no responsibility or liability for, or control over, those other Web Sites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other Web Sites to learn how they collect and use your personal information.

Does EE Share Your Information?

EE does not sell or rent our customers' personal information to any other party. 

Service Providers

EE may use third parties to manage one of more aspects of our business operations, including the processing or handing of personal information. When we do use an outside company, we use contractual or other appropriate means to ensure that your personal information is used in a manner that is consistent with this Privacy Policy.

For example, we may share personal information with third parties to perform services on our behalf such as: fulfilling online orders, processing non-cash payments, sending marketing communications, verifying and validating information that you have provided to us, delivering products, and providing customer support services.

EE has taken precautions to prevent the fraudulent use of your information on our Web Site. EE has adopted industry standard authentication procedures to ensure your protection while shopping with us online. This includes, but is not limited to, contacting financial institutions or credit reporting agencies to ensure the authenticity of your credit card and to validate your credit card billing information.

Legal Disclosure

EE may disclose your information as permitted or required by law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information. If we have reasonable grounds to believe information could be useful in the investigation of improper or unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies.

How Does EE Protect Your Information?
The security of your personal information is a high priority for EE. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords.

PCI Compliance

EE is PCI (Payments Card Industry) compliant meaning that all your credit card information is handled, stored and processed within strict protocols and guidelines that have been established by the PCI Security Standards Council.

SSL Technology

Our Web Site use encryption technology, such as Secure Sockets Layer (SSL) from Thawte, to protect your personal information during data transport. SSL encrypts your personal information such as your name, address, and credit card number.

Choosing a Password

When you create an online account on our Web Site, you need to select a personal password. To maximize your level of protection, you should choose at least 5 characters including a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and any account information. EE will never send an unsolicited communication asking you for your password or requesting that you update your account credentials.

How Can You Verify Your Information?
You may check your information to verify, update, or correct it, and to have any obsolete information removed. If you created an account on our Web Site, you can access and change your online account profile yourself. You can also ask to review any of the information that we have retained, how we have used it, and to whom we have disclosed it at any time by contacting us. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate. You may also ask us to change your preferences regarding how we use or disclose your information, or let us know that you do not wish to receive any further communication from us.

When is Your Information Removed?
We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements. We have retention standards that meet these parameters. We destroy your information when it is no longer needed, or we remove your personally identifiable information to render it anonymous.

Contacting Enchanted Essences
If you have any questions, concerns or complaints about the privacy practices of our business please contact us at the following:

▪  Email: enchantedessences@hotmail.com

▪  EE: Web Site Contact Form

We will respond to your request or investigate your concern as quickly as we can, but no later than 30 days from the date of receipt of your query.

Important Reminder About E-mail Communications

Please remember that email sent over the public Internet is not secure. If you send an email directly to us from your own email account the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. EE is not responsible for any transmission by you of any personal information over the public Internet.

Will this Privacy Policy Change?

To accommodate changes in our services, changes in technology, and legal developments, this Privacy Policy may change over time without notice to you. We may add, change, or remove portions of the Privacy Policy when we feel it is appropriate to do so. We encourage you to review our Privacy Policy periodically. Each time you submit personal information or use our services you agree to be bound by the then current terms of the Privacy Policy. Whenever we update the Privacy Policy we will change the date to indicate when the changes were made.

Last Update: January 20, 2025